1. Postal address - name and surname or name of the institution, location in the city (in the case of a city divided into streets: street, building number, apartment or flat number; in the case of a city not divided into streets: city name and property number), zip code and town.
2. Complaint address: SoFlow Anna Solowska, os. Tysiąclecia 61/39, 31-610 Kraków
3. Price list of deliveries - available at: https://melome.pl/przesylka
4. Contact details:
SoFlow Anna Solowska
os. Tysiąclecia 61/39,
phone: +48 696 922 522
5. Delivery - the type of transport service along with the carrier and cost specification, listed in the delivery price list at the address:
6. Proof of purchase - an invoice, bill or receipt issued in accordance with the Goods and Services Tax Act of March 11, 2004, as amended, and other applicable laws.
7. Product card - a single subpage of the store containing information about a single product.
8. Customer - an adult natural person with full legal capacity, a legal person or an organizational unit without legal personality but having legal capacity, making a purchase from the Seller directly related to its business or professional activity.
9. Civil Code - the Civil Code Act of April 23, 1964, as amended.
10. Code of good practice - a set of rules of conduct, in particular ethical and professional standards, referred to in Art. 5 of the Act on Counteracting Unfair Market Practices of August 23, 2007, as amended.
11. Consumer - an adult natural person with full legal capacity, making a purchase from the Seller not related directly to its business or professional activity.
12. Cart - a list of products made of the products offered in the store based on the Buyer's choices.
13. Buyer - both the Consumer and the Customer.
14. Place of delivery of the goods - postal address or collection point indicated by the Buyer in the order.
15. Moment of handing over the item - the moment when the Buyer or a third party indicated by him for collection takes possession of the item.
16. Payment - method of payment for the subject of the contract and delivery, listed at the address
17. Consumer law - the Act on consumer rights of 30 May 2014.
18. Product - the minimum and indivisible number of items that may be the subject of the order, and which is given in the Seller's store as a unit of measure when determining its price (price / unit).
19. Subject of the contract - products and delivery being the subject of the contract.
20. Subject of the service - subject of the contract.
21. Collection point - the place of delivery of the item, which is not a postal address, mentioned in the statement provided by the Seller in the store.
22. Thing - a movable item that may be or is the subject of the contract.
23. Store - the website available at melome.pl through which the Buyer may place an order.
SoFlow Anna Solowska
axis. Tysiąclecia 61/39,
NIP 678 268 75 33
25. BANK ACCOUNT: 17 1050 1445 1000 0092 0250 0998
26. System - a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunications networks using a terminal device appropriate for a given type of network, commonly referred to as the Internet.
27. Completion date - the number of hours or working days specified on the product card. It is a specific sum of two numbers: the waiting time for the shipment and the delivery time of the goods carried out by the carrier in accordance with the information contained at https://melome.pl/przesylka
28. Agreement - an agreement concluded outside the business premises or at a distance within the meaning of the Act on consumer rights of May 30, 2014 in the case of Consumers and a sales contract within the meaning of Art. 535 of the Civil Code Act of April 23, 1964 in the case of Buyers.
29. Defect - both a physical defect and a legal defect.
30. Physical defect - non-compliance of the item sold with the contract, in particular if the item:
- it does not have properties that this type of thing should have due to the purpose specified in the contract or resulting from the circumstances or destination;
- does not have the properties that the Seller has provided to the Consumer,
- it is not suitable for the purpose of which the Consumer informed the Seller at the conclusion of the contract, and the Seller did not raise any objections to such an intended use;
- was delivered to the Consumer incomplete;
- in the event of improper installation and commissioning, if these activities were performed by the Seller or a third party for which the Seller is responsible, or by a Consumer who followed the instructions received from the Seller;
- it does not have the properties provided by the manufacturer or its representative or the person who places the item on the market within the scope of his business activity and the person who, by placing his name, trademark or other distinctive sign on the item sold, presents himself as the manufacturer, The Seller did not know these assurances or, judging reasonably, he could not know or they could not have influenced the Consumer's decision to conclude the contract, or if their content was corrected prior to the conclusion of the contract.
31. Legal defect - a situation where the item sold is owned by a third party or is encumbered with the right of a third party, and also if the restriction in the use or disposal of the item results from a decision or judgment of a competent authority.
32. Order - Buyer's declaration of intent made through the store, clearly specifying: the type and quantity of products; type of delivery; payment method; place of delivery of the item, Buyer's data aimed directly at the conclusion of the contract between the Buyer and the Seller.
§2 General conditions
1. The contract is concluded in Polish, in accordance with Polish law and these regulations.
2. The Seller is obliged and undertakes to provide services and deliver goods free from defects.
3. All prices provided by the Seller are expressed in the Polish currency and are gross prices (including VAT). Product prices do not include the cost of delivery, which is specified in the delivery price list.
4. The Seller informs about the guarantees granted to him by third parties for products in the store.
5. All terms are calculated in accordance with Art. 111 of the Civil Code, i.e. the period marked in days ends with the end of the last day, and if the beginning of the period marked in days is a certain event, it is not taken into account when calculating the date of the day on which this event occurred.
6. Confirmation, disclosure, consolidation, securing of all material provisions of the contract in order to gain access to this information in the future takes the form of:
- order confirmation by sending to the indicated e-mail address: the content of the order, information on the right to withdraw from the contract, links to download the regulations and the withdrawal form;
- attach to the completed order, sent to the indicated place of issue of printed items: proof of purchase, information on the right to withdraw from the contract and the model withdrawal form.
7. The Seller does not charge any fees for communicating with him using means of distance communication, and the Buyer shall bear its costs in the amount resulting from the contract he concluded with a third party providing him with a specific service enabling distance communication.
8. The buyer may use the option of remembering his data by the store in order to facilitate the process of placing another order. For this purpose, the Buyer should provide the e-mail address and password necessary to access his account. The e-mail address and password are a sequence of characters determined by the Buyer, who is obliged to keep them secret and protect them against unauthorized access by third parties. The buyer can view, correct, update data and delete the account in the store at any time.
9. The Seller complies with the code of good practice.
§3 Conclusion of the contract and implementation
1. Orders can be placed 24 hours a day.
2. In order to place an order, the Buyer should perform at least the following steps, some of which may be repeated many times:
- adding a product to the basket;
- choosing the type of delivery;
- choosing the type of payment;
- choosing the place of delivery of the item;
- placing an order in the store by clicking the "Confirm purchase" button.
3. The conclusion of the contract with the consumer takes place upon placing the order.
4. The execution of the Consumer's order payable on delivery takes place immediately, and the order payable by bank transfer or via the electronic payment system after the Consumer's payment is credited to the Seller's account, which should take place within 30 days of placing the order, unless the Consumer was able to provide his fault and informed the Seller about it.
5. The conclusion of the contract with the Customer takes place upon the acceptance of the order by the Seller, of which he informs the Customer within 48 hours of placing the order.
6. The execution of the Customer's order payable on delivery takes place immediately after the conclusion of the contract, and the order payable by bank transfer or via the electronic payment system after the contract is concluded and the Customer's payment is credited to the Seller's account.
7. The execution of the Customer's order may depend on the payment of all or part of the value of the order or obtaining a trade credit limit of at least the value of the order or the consent of the Seller to send the order on delivery (payable on delivery).
8. The subject of the contract is sent within the time limit specified on the product card, and for orders consisting of multiple products, the longest date specified in the product cards. The time limit begins with the completion of the contract.
9. The purchased subject of the contract, together with the sales document selected by the Buyer, is sent with the type of delivery selected by the Buyer to the place of issue of the item indicated by the Buyer in the order, along with the attached attachments referred to in §2
4 The right to withdraw from the contract
1. The consumer is entitled, pursuant to art. 27 of the Consumer Law, the right to withdraw from a distance contract, without giving a reason and without incurring costs, except for the costs specified in art. 33, art. 34 of the Consumer Law.
2. The deadline to withdraw from a distance contract is 14 days from the delivery of the item, and it is enough to send a statement before its expiry to meet the deadline.
3. The declaration of withdrawal from the contract may be submitted by the Consumer on the form, the specimen of which is attached as Annex 2 to the Consumer Law, on the form available at:
4. The Seller shall immediately confirm to the Consumer by e-mail (provided at the time of concluding the contract and another, if provided in the submitted statement) receipt of the declaration of withdrawal from the contract.
5. In the event of withdrawal from the contract, the contract is considered void.
6. The consumer is obliged to return the item to the Seller immediately, but not later than 14 days from the date on which he withdrew from the contract. To meet the deadline, it is enough to return the items before its expiry.
7. The consumer sends back the items being the subject of the contract from which he withdrew at his own expense and risk.
8. The consumer is responsible for reducing the value of the item being the subject of the contract and resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
9. The Seller shall immediately, no later than within 14 days from the date of receipt of the declaration of withdrawal from the contract submitted by the Consumer, return to the Consumer all payments made by him, including the costs of delivering the goods, and if the Consumer has chosen a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller will not reimburse the Consumer for additional costs in accordance with Article 33 of the Consumer Law.
10. The Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different payment method that does not involve any costs for him.
11. The Seller may withhold the reimbursement of the payment received from the Consumer until the item is returned or the Consumer provides proof of its return, depending on which event occurs first.
12.from Article 38 of the Consumer Law, there is no right to withdraw from the contract:
- in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the contract;
- in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs;
- in which the subject of the service is an item that deteriorates quickly or has a short shelf-life;
- in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging was opened after delivery
- in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items;
1. The Seller, pursuant to Art. 558 §1 of the Civil Code completely excludes liability to customers due to physical and legal defects (warranty).
2. The Seller is liable to the Consumer under the terms of Art. 556 of the Civil Code and subsequent ones for defects (warranty).
3. In the case of a contract with a consumer, if a physical defect has been found within one year from the date of delivery of the item, it is assumed that it existed at the time the risk passed on to the consumer.
4. The Consumer, if the item sold has a defect, may:
- submit a statement requesting a price reduction;
- make a declaration of withdrawal from the contract; unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective item with a defect-free one or removes the defect. However, if the item has already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the item with a non-defective one or remove the defect, he is not entitled to replace the item or remove the defect. The Consumer may, instead of the removal of the defect proposed by the Seller, request the replacement of the item with a non-defective one or, instead of the replacement of the item, request the removal of the defect, unless it is impossible to bring the item into conformity with the contract in a manner chosen by the Consumer or would require excessive costs compared to the method proposed by the Seller The restoration of excess costs takes into account the value of the item free from defects, the type and significance of the defect found, as well as the inconvenience to which the Consumer would otherwise be exposed.
5. The consumer cannot withdraw from the contract if the defect is irrelevant.
6. If the item sold has a defect, the Consumer may also:
- demand replacement of the item with one free from defects;
- demand that the defect be removed.
7. The Seller is obliged to replace the defective item with a non-defective one or remove the defect within a reasonable time without undue inconvenience to the Consumer.
8. The Seller may refuse to satisfy the Consumer's request if it is impossible to bring the defective item into conformity with the contract in the manner chosen by the Buyer or would require excessive costs compared to the second possible method of bringing it into conformity with the contract.
9. The consumer who exercises the rights under the warranty is obliged to deliver the defective item to the complaint address at the expense of the Seller.
10. The costs of replacement or repair shall be borne by the Seller, except as described in ......
11. The Seller is obliged to accept the defective item from the Consumer in the event of replacement of the item with a non-defective one or withdrawal from the contract.
12. The Seller, within fourteen days, will respond to:
- statements about a request for a price reduction;
- declaration of withdrawal from the contract;
- requests to replace the item with one free from defects;
- defect removal requests. Otherwise, it is considered that he considered the Consumer's statement or request justified.
13. The Seller is liable under the warranty if a physical defect is found within two years from the date of delivery of the item to the Consumer, and if the subject of sale is a second-hand item, within one year from the date of delivery of the item to the Consumer.
14. The Consumer's claim for the removal of the defect or replacement of the item sold for one free from defects expires after one year from the date of finding the defect, but not earlier than two years from the date of delivery of the item to the Consumer, and if the subject of sale is a second-hand item, within one year from the moment the item is delivered to the Consumer.
15. In the event that the use-by date specified by the Seller or the manufacturer ends after two years from the date of handing over the item to the Consumer, the Seller is liable under the warranty for physical defects of this item found before that date.
16. Within the time limits specified in §5, the Consumer may submit a declaration of withdrawal from the contract or price reduction due to a physical defect of the item sold, and if the Consumer requested replacement of the item with a non-defective one or removal of the defect, the deadline for submitting a declaration of withdrawal or the price reduction begins with the ineffective expiry of the deadline for replacing the item or removing the defect.
17. In the event of an investigation before a court or an arbitration court for one of the rights under the warranty, the time limit for the exercise of other rights. On this account, the consumer is suspended until the final conclusion of the proceedings. The same applies to mediation proceedings, but the time limit for exercising other rights under the warranty starts from the day the court refuses to approve the settlement concluded before the mediator or the mediation ends ineffectively.
18. To exercise the rights under the warranty for legal defects of the sold item, §5 points 15-16 apply, however the period starts from the day on which the Consumer learned about the defect, and if the Consumer learned about the defect only on effect of an action of a third party - from the date on which the judgment issued in a dispute with a third party becomes final.
19. If, due to a defect in things, the Consumer submitted a declaration of withdrawal from the contract or price reduction, he may demand compensation for the damage he suffered by entering into the contract, not knowing about the defect, even if the damage was a consequence of circumstances for which the Seller is not liability, and in particular may request reimbursement of the costs of concluding the contract, the costs of collecting, transporting, storing and insuring goods, reimbursement of expenditure to the extent that he did not benefit from them, and did not receive a refund from a third party and reimbursement of the costs of the process This is without prejudice to the provisions on the obligation to repair the damage on general principles.
20. The expiry of any time limit for finding a defect does not exclude the exercise of warranty rights if the Seller has fraudulently concealed the defect.
21. The Seller, if he is obliged to provide or provide financial services to the Consumer, will perform them without undue delay, no later than the period provided for by law.
1. The website administrator is SoFlow Anna Solowska, oś Tysiąclecia 61/39, 31-610 Kraków NIP 678 268 75 33
2. Most important information
When making a purchase via the website www.melome.pl, adding a comment, subscribing to the newsletter, or contacting us, you provide us with your personal data. We guarantee that your data will remain confidential, secure and do not allow any services to be provided without your consent.
We entrust the processing of personal data only to verified and trusted entities providing services related to the right of personal data.
We provide the opportunity to use social functions, such as sharing content on social networks and subscribing to a social profile.
We use our own cookies for the operation of the website.
3. Personal data
The administrator of personal data in the case of data protection is SoFlow Anna Solowska, Oś. Tysiąclecia 61/39, 31-610 Kraków, NIP 678 268 75 33
The purposes, legal grounds and period of personal data processing are indicated separately for each purpose of data processing.
Permissions. GDPR grants you the following potential rights related to the processing of your personal data:
- the right to access personal data,
- the right to rectify personal data,
- the right to delete personal data,
- the right to limit the processing of personal data,
- the right to object to the processing of personal data,
- the right to transfer data,
- the right to lodge a complaint with a supervisory authority,
- the right to withdraw consent to the processing of personal data, if you have given such consent.
The rules related to the implementation of the indicated rights are described in detail in Art. 16 - 21 GDPR. We encourage you to familiarize yourself with these regulations.
We also inform you that the above-mentioned rights are not absolute and you will not be entitled to all activities related to the processing of your personal data.
If you believe that I have breached the provisions on the protection of personal data while processing your personal data, you have the option to lodge a complaint with the supervisory body (the President of the Office for Personal Data Protection).
You can also always ask us to provide you with information about what data we have about you and for what purposes we process it.
3. Security. We guarantee the confidentiality of all personal data provided to me. I ensure that all security and personal data protection measures required by the provisions on the protection of personal data are taken. Personal data is collected with due diligence and adequately protected against access by unauthorized persons.
4. Recipients of data. Your data may be processed by my subcontractors, i.e. entities whose services I use to process data and provide services or fulfill orders for you.
- LH.pl Sp. z o. o. - to store personal data on the server, including the mailbox server,
- PrestaShop SA - to store data, handle orders and other functions for the proper functioning of the website.
- Apaczka.pl - R2G Polska Sp. z o.o. - handling courier orders. We use couriers from the following companies: UPS, TNT, DHL, GEIS, DPD, Fedex, Poczta Polska.
- InPost S.A. - handling of shipment orders using Parcel Lockers.
- Dotpay sp.z o.o. - payment handling
- Smartsupp.com - data processing for the proper functioning of the chat window.
- Google LLC - in order to use Google services,
- Mała Księgowość - in order to use the invoicing system in which your personal data is processed for the purpose of issuing an invoice,
- persons who may potentially gain access to your personal data when providing services related to website technical support.
All entities entrusted with the processing of personal data guarantee the use of appropriate measures for the protection and security of personal data required by law.
5. Purposes and processing activities
Orders. When placing an order, you must provide the data necessary to complete the order, such as name and surname, billing address, e-mail address and telephone number. If you place an order as part of your business activity, you must provide the company name, registered office address and tax identification number. Providing data is voluntary, but necessary to place an order.
The data provided in connection with the order are processed in order to fulfill the order (Article 6 (1) (b) of the GDPR), issue an invoice (Article 6 (1) (c) of the GDPR), include the invoice in the accounting documentation (Article 6 (1) (c) of the GDPR) and for archival and statistical purposes (Article 6 (1) (f) of the GDPR).
Data about orders will be processed for the time necessary to perform the order, and then until the expiry of the limitation period for claims under the contract. In addition, after this deadline, the data may still be processed for statistical purposes. Also remember that I have an obligation to store invoices with your personal data for a period of 5 years from the end of the tax year in which the tax obligation arose.
In the case of order data, you cannot rectify this data after the order has been processed. You also cannot object to data processing and demand the deletion of data until the expiry of the limitation period for claims under the contract. Likewise, you cannot object to data processing and request the deletion of data contained in invoices. After the expiry of the limitation period for claims under the contract, you can object to the processing of your data for statistical purposes, as well as request the removal of your data from my database.
In relation to the order data, you also have the right to transfer the data referred to in art. 20 GDPR.
Newsletter. If you want to subscribe to the newsletter, you must provide me with your e-mail address and name via the subscription form for the newsletter. Providing data is voluntary, but necessary to subscribe to the newsletter.
The data provided when subscribing to the newsletter is used to send you the newsletter, and the legal basis for their processing is your consent (Article 6 (1) (a) of the GDPR) expressed when subscribing to the newsletter.
The data will be processed for the duration of the newsletter, unless you unsubscribe earlier, which will delete your data from the database.
You can correct your data stored in the newsletter database at any time, as well as request their removal by resigning from receiving the newsletter. You also have the right to transfer the data referred to in art. 20 GDPR.
Contact. By contacting us via e-mail, you naturally provide me with your e-mail address as the sender's address. In addition, you can also include other personal data in the message. Providing data is voluntary, but necessary to make contact.
In this case, your data is processed in order to contact you, and the basis for processing is art. 6 sec. 1 lit. a GDPR, i.e. your consent resulting from initiating contact. The legal basis for processing after the end of contact is the justified purpose of archiving correspondence for the purpose of showing its course in the future (Article 6 (1) (f) of the GDPR).
The content of the correspondence may be archived and I am not able to clearly determine when it will be deleted. You have the right to request a history of correspondence with me (if it was subject to archiving), as well as request its removal, unless its archiving is justified by my overriding interest, e.g. defense against potential claims on your part.
6. Cookies and other tracking technologies
Cookies are small text information stored on your end device (e.g. computer, tablet, smartphone) that can be read by my ICT system (own cookies) or the ICT system of third parties (third party cookies).
Some of the cookies I use are deleted after the end of the web browser session, i.e. after closing it (so-called session cookies). Other cookies are stored on your end device and allow me to recognize your browser the next time you visit the site (persistent cookies).
See below for more details.
Own cookies. I use my own cookies to ensure the proper functioning of the website, in particular the ordering process.
Facebook Pixel. I use marketing tools available on Facebook and provided by Facebook Inc., 1601 S. California Ave. Palo Alto, CA 94304, USA. As part of these tools, I direct ads to you on Facebook. I carry out activities in this area based on my legitimate interest in the form of marketing my own products or services.
In order to send you personalised ads in terms of your behaviour on my website, I have implemented Facebook Pixel on my website, which automatically collects information about your use of my website in terms of the pages viewed. The information collected in this way is most often transferred to a Facebook server in the United States and stored there.
Due to the fact that Facebook Inc. is based in the USA and uses the technical infrastructure located in the USA, joined the EU-US-Privacy Shield program in order to ensure an adequate level of personal data protection required by the European regulation. Under the agreement between the US and the European Commission, the latter has established an adequate level of data protection in the case of companies certified by the Privacy Shield.
As part of the cookie settings available on my website, you can decide whether you agree to use Pixel Facebook in your case or not.
Social tools. My website uses plugins and other social tools provided by social networks such as Facebook, Instagram, Google.
By displaying my website containing such a plugin, your browser will establish a direct connection with the servers of social network administrators (service providers). The content of the plugin is transferred by the given service provider directly to your browser and integrated with the website. Thanks to this integration, service providers receive information that your browser has displayed my website, even if you do not have a profile with a given service provider or you are not currently logged in to it. Such information (along with your IP address) is sent by your browser directly to the server of a given service provider (some servers are located in the USA) and stored there.
If you have logged in to one of the social networking sites, this service provider will be able to directly assign a visit to my website to your profile on a given social networking site.
If you use a given plug-in, eg by clicking on the "Like" or "Share" button, the relevant information will also be sent directly to the server of the given service provider and stored there.
Facebook - https://www.facebook.com/legal/FB_Work_Privacy,
Instagram - https://help.instagram.com/519522125107875?helpref=page_content,
Google - https://policies.google.com/privacy?hl=pl,
If you do not want social networking sites to assign the data collected during your visit to my website directly to your profile on a given website, you must log out of this website before visiting our website. You can also completely prevent loading of plugins on the website by using appropriate extensions for your browser, e.g. script blocking.
Using the website involves sending queries to the server on which the website is stored. Each query directed to the server is saved in the server logs.
Logs include Your IP address, server date and time, information about the web browser and operating system you use. Logs are saved and stored on the server.
The data stored in the server logs are not associated with specific people using the website and are not used by me to identify you.
The server logs are only auxiliary material used to administer the website, and their content is not disclosed to anyone except those authorized to administer the server.
§7 Final provisions
1. None of the provisions of these Regulations is intended to infringe the Buyer's rights. It cannot be interpreted in this way, because in the event of non-compliance of any part of the regulations with applicable law, the Seller declares absolute compliance and application of this law in place of the challenged provision of the regulations.
2. Registered Buyers will be notified by e-mail about changes to the regulations and their scope (to the e-mail address provided during registration or ordering). The changes will be introduced in order to adapt the regulations to the applicable legal status.
3. The current version of the regulations is always available to the Buyer in the regulations tab. During the execution of the order and throughout the entire period of after-sales care, the Buyer shall be bound by the regulations accepted by him when placing the order. Except when the Consumer considers it less favorable than the current one and informs the Seller about the selection of the current one as binding.
4. In matters not covered by these regulations, the applicable legal provisions shall apply. Disputes, if the Consumer expresses such a will, are resolved through mediation proceedings before the Provincial Inspectorates of the Trade Inspection or the arbitration process at the Provincial Inspectorate of Trade Inspection or through equivalent and lawful methods of pre-trial or out-of-court dispute resolution indicated by the Consumer. As a last resort, the matter is resolved by the court having local and material jurisdiction.